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Set up your point program, use points for customers on POS, update your settings, and check customer point activity.
Set up your point program, use points for customers on POS, update your settings, and check customer point activity.
1. Set Up Points
Set the rules for how customers earn and use points at your shop.
Set the rules for how customers earn and use points at your shop.
Step 1. Choose how points are managed
Go to Point System → Point Management Mode.
Choose Per shop or All shops.
Go to Point System → Point Management Mode.
Choose Per shop or All shops.
Per shop
Points are managed separately for each shop.
Points earned at one shop can only be used at that shop. Each shop can also have different Point Earning and Point Usage conditions.
💡 Choose Per shop if
Your shops have different prices, promotions, or point policies.
Points are managed separately for each shop.
Points earned at one shop can only be used at that shop. Each shop can also have different Point Earning and Point Usage conditions.
💡 Choose Per shop if
Your shops have different prices, promotions, or point policies.
All shops
Customers use one shared point balance across all shops.
Points earned at one shop can be used at another shop. All shops use the same Point Earning and Point Usage conditions.
💡 Choose All shops if
You want to operate one common point program across all shops.
⚠️ Important
Only the Shop Owner can change Point Management Mode.
🖼️ Screenshot to add
Crop the Point System section. Highlight:
Status, Per shop, and All shops.
Customers use one shared point balance across all shops.
Points earned at one shop can be used at another shop. All shops use the same Point Earning and Point Usage conditions.
💡 Choose All shops if
You want to operate one common point program across all shops.
⚠️ Important
Only the Shop Owner can change Point Management Mode.
🖼️ Screenshot to add
Crop the Point System section. Highlight:
Status, Per shop, and All shops.
Apply the same settings to other shops
When Per shop is selected, the shop you are currently editing is selected automatically and cannot be unchecked.
Select another shop only when you want the same settings to be applied to that shop when you save.
You can change each shop separately later.
Example
You are editing Shop A and also select Shop B.
When you save, the same settings are applied to both shops.
Later, you can open Shop B and change its settings without changing Shop A.
🖼️ Screenshot to add
Show Apply same settings to with:
-
current shop checked and disabled;
-
one additional shop selected.
When Per shop is selected, the shop you are currently editing is selected automatically and cannot be unchecked.
Select another shop only when you want the same settings to be applied to that shop when you save.
You can change each shop separately later.
Example
You are editing Shop A and also select Shop B.
When you save, the same settings are applied to both shops.
Later, you can open Shop B and change its settings without changing Shop A.
🖼️ Screenshot to add
Show Apply same settings to with:
- current shop checked and disabled;
- one additional shop selected.
Step 2. Set how customers earn points
Go to Point Earning.
Go to Point Earning.
Point earning rate (%)
Enter the percentage of the customer's actual payment that will be earned as points.
Example
Actual payment: 10,000 won
Point earning rate: 1%
Customer earns 100 points
💡 Recommended starting value: 1%
This is a simple starting value for a small food-service shop.
Increase the rate later if you want to provide a stronger loyalty benefit.
Enter the percentage of the customer's actual payment that will be earned as points.
Example
Actual payment: 10,000 won
Point earning rate: 1%Customer earns 100 points
💡 Recommended starting value: 1%
This is a simple starting value for a small food-service shop.
Increase the rate later if you want to provide a stronger loyalty benefit.
Minimum payment to earn points
Enter the minimum amount the customer must actually pay in one order to earn points.
💡 Recommended starting value: 0 won
Use 0 won if you want every eligible paid order to earn points.
Set a higher amount only when you want to exclude very small payments.
Enter the minimum amount the customer must actually pay in one order to earn points.
💡 Recommended starting value: 0 won
Use 0 won if you want every eligible paid order to earn points.
Set a higher amount only when you want to exclude very small payments.
Maximum points earned per order
Choose Unlimited, or enter the maximum number of points a customer can earn from one order.
💡 Recommended starting setting: Unlimited
This is the simplest setting for most small shops.
Consider setting a maximum if you frequently receive large group, company, or catering orders.
📌 How Point Earning is calculated
Points are calculated from the amount the customer actually pays after discounts.
Any amount paid using points is excluded.
Choose Unlimited, or enter the maximum number of points a customer can earn from one order.
💡 Recommended starting setting: Unlimited
This is the simplest setting for most small shops.
Consider setting a maximum if you frequently receive large group, company, or catering orders.
📌 How Point Earning is calculated
Points are calculated from the amount the customer actually pays after discounts.
Any amount paid using points is excluded.
Calculation example
Order amount after discounts: 10,000 won
Points used: 2,000 points
Actual payment: 8,000 won
Point earning rate: 1%
8,000 × 1% = 80 points
The customer earns 80 points.
Points are added when the order becomes Completed.
If the calculation contains a decimal, it is always rounded down.
502.5 points → 502 points
🖼️ Screenshot to add
Crop the complete Point Earning section.
Highlight:
Point earning rate, Minimum payment to earn points, Maximum points earned per order, and the dynamic earning example.
Order amount after discounts: 10,000 won
Points used: 2,000 points
Actual payment: 8,000 won
Point earning rate: 1%
8,000 × 1% = 80 points
The customer earns 80 points.
Points are added when the order becomes Completed.
If the calculation contains a decimal, it is always rounded down.
502.5 points → 502 points
🖼️ Screenshot to add
Crop the complete Point Earning section.
Highlight:
Point earning rate, Minimum payment to earn points, Maximum points earned per order, and the dynamic earning example.
Step 3. Set how customers use points
Go to Point Usage.
Go to Point Usage.
Point value
1 point = 1 won
This value is fixed and cannot be changed.
1 point = 1 won
This value is fixed and cannot be changed.
Minimum points to use per order
This is the smallest point payment a customer can make.
Example
Minimum points to use: 1,000 points
The customer can use:
1,000 points or more
The customer cannot choose to use only 500 points.
💡 Recommended starting value: 1,000 points
Use a lower value if you want customers to be able to use their points sooner.
This is the smallest point payment a customer can make.
Example
Minimum points to use: 1,000 points
The customer can use:
1,000 points or more
The customer cannot choose to use only 500 points.
💡 Recommended starting value: 1,000 points
Use a lower value if you want customers to be able to use their points sooner.
Point payment limit per order (%)
Set the maximum percentage of one order that customers can pay using points.
Example — 50% limit
Order amount: 10,000 won
Point payment limit: 50%
Maximum point payment: 5,000 points
The remaining 5,000 won must be paid using another payment method.
💡 Recommended starting value: 100%
This gives customers the simplest rule: they can use their available points for the entire order.
Set a lower percentage if you want every point order to include some normal payment.
Set the maximum percentage of one order that customers can pay using points.
Example — 50% limit
Order amount: 10,000 won
Point payment limit: 50%Maximum point payment: 5,000 points
The remaining 5,000 won must be paid using another payment method.
💡 Recommended starting value: 100%
This gives customers the simplest rule: they can use their available points for the entire order.
Set a lower percentage if you want every point order to include some normal payment.
Point expiration
Choose No expiration or set the number of days that newly earned points can be used.
💡 Recommended starting value: 365 days
A one-year period is simple for customers to understand.
Choose No expiration if you want the easiest possible customer experience.
📌 Remember
If you change the expiration period later, the new period applies only to points earned after the change.
Existing points keep their original expiration dates.
🖼️ Screenshot to add
Crop the Point Usage section.
Highlight:
Minimum points to use, Point payment limit, and Point expiration.
Choose No expiration or set the number of days that newly earned points can be used.
💡 Recommended starting value: 365 days
A one-year period is simple for customers to understand.
Choose No expiration if you want the easiest possible customer experience.
📌 Remember
If you change the expiration period later, the new period applies only to points earned after the change.
Existing points keep their original expiration dates.
🖼️ Screenshot to add
Crop the Point Usage section.
Highlight:
Minimum points to use, Point payment limit, and Point expiration.
Step 4. Review and save
Before saving, check Review before saving at the bottom of the page.
Confirm that the following information is correct:
-
Point System status
-
shops receiving the settings
-
Point Earning conditions
-
Point Usage conditions
-
Point Expiration
If anything is different from what you intended, change the setting above before saving.
When everything is correct, select Save.
💡 First-time setup tip
You can keep the Point System Inactive while setting everything up.
After checking the summary, change it to Active and save.
🖼️ Screenshot to add
Show the full Review before saving section together with the Save button.
Before saving, check Review before saving at the bottom of the page.
Confirm that the following information is correct:
- Point System status
- shops receiving the settings
- Point Earning conditions
- Point Usage conditions
- Point Expiration
If anything is different from what you intended, change the setting above before saving.
When everything is correct, select Save.
💡 First-time setup tip
You can keep the Point System Inactive while setting everything up.
After checking the summary, change it to Active and save.
🖼️ Screenshot to add
Show the full Review before saving section together with the Save button.
2. Earn & Use Points on POS
Use the customer's point account while processing an order on POS.
Use the customer's point account while processing an order on POS.
Step 1. Find the customer
From the order or payment screen, open the customer or point function.
Search for the customer and select the correct customer account.
🖼️ Screenshot to add
Show the POS order/payment screen.
Highlight the button used to search for or select a customer.
✏️ Editor note
Replace the wording above with the final Order Pro POS button name once the POS UI is finalized.
From the order or payment screen, open the customer or point function.
Search for the customer and select the correct customer account.
🖼️ Screenshot to add
Show the POS order/payment screen.
Highlight the button used to search for or select a customer.
✏️ Editor note
Replace the wording above with the final Order Pro POS button name once the POS UI is finalized.
Step 2. Check available points
After selecting the customer, check Available Points.
Available Points shows how many points the customer can currently use.
Example
Available Points: 4,500 points
The customer currently has up to 4,500 points available before the Point Usage conditions are applied.
🖼️ Screenshot to add
Show the selected customer and highlight Available Points.
After selecting the customer, check Available Points.
Available Points shows how many points the customer can currently use.
Example
Available Points: 4,500 points
The customer currently has up to 4,500 points available before the Point Usage conditions are applied.
🖼️ Screenshot to add
Show the selected customer and highlight Available Points.
Step 3. Use points
Enter the number of points the customer wants to use.
Order Pro automatically checks the shop's Point Usage conditions, including:
-
Minimum points to use per order
-
Point payment limit per order
Select Apply after entering the point amount.
Example
Customer has: 4,500 points
Customer wants to use: 2,000 points
Enter 2,000 and select Apply.
🖼️ Screenshot to add
Show the point input field and Apply button with an example value such as 2,000 points.
Enter the number of points the customer wants to use.
Order Pro automatically checks the shop's Point Usage conditions, including:
- Minimum points to use per order
- Point payment limit per order
Select Apply after entering the point amount.
Example
Customer has: 4,500 points
Customer wants to use: 2,000 pointsEnter 2,000 and select Apply.
🖼️ Screenshot to add
Show the point input field and Apply button with an example value such as 2,000 points.
Step 4. Complete payment
After the points are applied, check the remaining payment amount.
Example
Order amount: 10,000 won
Points used: 2,000 points
Remaining payment: 8,000 won
Complete the remaining amount using the customer's selected payment method.
🖼️ Screenshot to add
Show the payment screen after points are applied.
Highlight:
Point payment and Remaining payment.
After the points are applied, check the remaining payment amount.
Example
Order amount: 10,000 won
Points used: 2,000 pointsRemaining payment: 8,000 won
Complete the remaining amount using the customer's selected payment method.
🖼️ Screenshot to add
Show the payment screen after points are applied.
Highlight:
Point payment and Remaining payment.